Nola M. Joyce, Partner and Principal Consultant, is a nationally recognized policing expert with over 30 years of experience working in public safety. Most recently, she served with the Philadelphia Police Department as Deputy Commissioner for Services, Strategy and Innovation. Before that she held executive positions in the Washington, D.C. and Chicago Police Departments and the Illinois Department of Corrections. In all of these demanding public safety agencies, she created and directed significant organizational change efforts.
She relishes in helping agencies achieve higher levels of performance and service. Her expertise is in assessing organizational performance, offering innovative solutions, and developing strategic implementation plans. She holds three advanced degrees in sociology, public policy, and homeland security. These varied experiences and broad perspectives lead her to find novel solutions to complicated issues.
She has guided agencies through challenging times. As Executive Director and Chief Administrative Officer, she helped the Metropolitan Police Department, Washington, D.C. recover from the 9/11 attacks and the 2001 recession. She worked with New Orleans’ public safety agencies as they regained their fiscal balance after Hurricane Katrina. During the Great Recession of 2008, she helped the Philadelphia Police Department prevail through budget and staff reductions while achieving strategic goals. She facilitated the efforts of over a dozen police departments, their federal partners, and stakeholders in strategic planning.
Ms. Joyce is also recognized as a practitioner researcher. She was appointed to several advisory boards including, NORC’s Expert Panel on Firearm Data Infrastructure, Advisor on the American Law Institute’s Principles of the Law, Police Investigations Project, National Science Academy’s Panel on Modernizing the Nation’s Criminal Statistics. She serves on the International Association of Police Chief’s (IACP) Research Advisory Committee, the Police Executive Research Forum’s (PERF) Research Council, and as an Executive Fellow of the National Institute of Policing and received the Gary P. Hayes Award from PERF and Award of Research Excellence from IACP.